Job Title

Reservations Agent at Kempinski Hotels

  • Position:
  • Salary:
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  • Job ID: 09719
  • Applications: 0
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Job Description

Key Responsibilities

  • Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls KEA audits results > 85%.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Desired Skills & Qualifications

  • Diploma in related field.
  • Knowledge of Opera PMS or Fidelio V6 is imperative
  • Opera central systems knowledge
  • Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel
  • We may consider experience in a similar role and proven track record in lieu of specialized education
  • At least three years experience in a similar position in hospitality
  • Detail oriented
  • Good Communication skills
  • Listening and oral skills
  • Listen attentively and speak clearly

Apply online on Kempinski Hotels website by 17 August 2022

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